That looks like the wiring is loose. Send your photo to info@honeyflow.com, but there is a post with a set of instructions and video on how to fix it, if you are willing to do it yourself. I will modify this message when I find it… 
Dawn
Edit: Here are the links.
Written instructions:
http://forum.honeyflow.com/t/new-to-the-forum-introduce-yourself/34/476?u=dawn_sd
and the video is here
http://forum.honeyflow.com/t/new-to-the-forum-introduce-yourself/34/478?u=dawn_sd
Dawn