So, I was one of the first supporters. I assembled my hives last week and found the wood to be badly warped and the box joints totally off. I make furniture, and after sanding and planing, the boxes look terrible and have huge gaps. Worse, the wood is so warped the bees will get out where you collect honey in the frames.
I took many pictures and sent to customer service more than a week ago. I followed up several days ago. I have gotten no response. I called the US customer support phone number. I got a recorded message and then it hung up on me.
I am sure they are busy, but my girls are almost ready to be transferred and I’m getting no help.
Anyone have this experience? Any advice?