# Disappointing experience with flow hive cedar box - don't buy it **URL:** \ **Category:** Flow Hive\ **Created:** [January 12, 2019, 3:36am UTC](https://forum.honeyflow.com/t/disappointing-experience-with-flow-hive-cedar-box-dont-buy-it/20627 "2019-01-12T03:36:21Z")\ **Posts on this page:** 1\ **Showing post:** 9
**Author:** ![Faroe](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.honeyflow.com/faroe/32/11835_2.png) [@Faroe](https://forum.honeyflow.com/u/Faroe)\ **Post date:** [January 17, 2019, 5:19am UTC](https://forum.honeyflow.com/t/disappointing-experience-with-flow-hive-cedar-box-dont-buy-it/20627/9 "2019-01-17T05:19:15Z")
Hi Laney, I’m really sorry that you have been disappointed with your Flow Super Hybrid box. This was sold with a discount of $130 because of possible imperfections and because it was [older stock.](https://www.honeyflow.com.au/collections/flow-frames-and-supers/products/flow-super-hybrid-cedar?variant=18003053893) I do however agree, that it should be fit for purpose, and that is why replacement parts were originally offered. ![image](https://us1.discourse-cdn.com/flex016/uploads/honeyflow/original/3X/8/c/8c66b0e8121354199d78117d053e4551efedfcbc.png) I’m also sorry that you feel that you didn’t receive the customer support you deserve. Flow always tries to work with our customers to come to the best outcome. I can see that you were offered replacement parts, and even a replacement Super box when you realized you ordered the wrong size. In this case you are getting an extra box (hopefully no further issues). You should be able to put it together with possibly some sanding of the finger joints. It is better to sand rather than tap wood together, as this can split the wood. In regards to the glue, this is a case of misunderstanding, and I apologize for any inconvenience or frustration. My colleague thought you had glued the box together, aka the joints, and in this case, replacements are not possible, as you normally can’t take a Super apart that has been glued together at the joints. I hope you understand what he meant in this circumstance. You can write a review on any of our product pages and we also send out emails asking our customers for feedback and reviews (we normally wait a little while until they have had a chance to assemble and/or use before we send the review email). You can see some reviews on our homepage and on each individual product page: ![image](https://us1.discourse-cdn.com/flex016/uploads/honeyflow/original/3X/2/b/2b2289701a3e3a9724ff85d2e9c0c7278a561c40.png) ![image](https://us1.discourse-cdn.com/flex016/uploads/honeyflow/original/3X/2/5/2567dc128523e81db95f3f54cf1523492dd23406.jpeg) I really hope that Flow customer support will be able to make you feel happy and satisfied, as this is our main priority (as well as providing a top product). If you would like some painting and wood treatment tips you can have a read of this faq here: > **[Do I need to paint my Flow Hive?](https://support.honeyflow.com/paint/)** > > It is important to protect the timber of your hive to ensure its longevity. We > recommend painting all Araucaria hives and all roofs with at least two coats of > good quality outdoor paint. > > Western Red Cedar > Many beekeepers use oils such as Tung oil or... It is also discussed extensively on the forum, (searching in the top right hand corner of the screen) e.g. > [@Tung Oil or Water Based Paint, Gold Coast, Queensland, Australia](https://forum.honeyflow.com/t/tung-oil-or-water-based-paint-gold-coast-queensland-australia/14649): > > Hi All, I have painted 2 of my Flow Hives but with the new Flow2 Hives, I would like to make the most of the timber finish. So I asked around about using Tung Oil to seal the outside of the hive. The advice I got was that Tung Oil is not suitable for outside use, that it should be used for internal painting/oiling. I used to have boats and used Intergrain Varnish, or Cabots Natural on the “bright works”, however I don’t think these products would be suitable for a hive due to their chemicals. … > [@Cedar vs Other wood hives](https://forum.honeyflow.com/t/cedar-vs-other-wood-hives/14195/16): > > Hi Martha, I currently have 4 active araucaria pine flow hives and 3 active cedar flow hives. I did observe less wax moth on the bottom boards of the cedars. All over, I seem to observe less of SHB in the cedar ones as well, but it’s hard to say if the colonies coincidentally are more hygienic in those hives or if it’s the cedar. I asked the flow people once in an email, and they didn’t think there was a difference. According to my observations, I will stick with the cedar for now. Smells go… Please be in touch with customer support if there is anything else we can do for you [info@honeyflow.com](mailto:info@honeyflow.com) --- _[View the full topic](https://forum.honeyflow.com/t/disappointing-experience-with-flow-hive-cedar-box-dont-buy-it/20627)._