# Mine doesn’t work **URL:** \ **Category:** Flow Hive\ **Created:** [February 23, 2018, 3:08pm UTC](https://forum.honeyflow.com/t/mine-doesn-t-work/14197 "2018-02-23T15:08:36Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Jennirogers](https://avatars.discourse-cdn.com/v4/letter/j/e480ec/32.png) [@Jennirogers](https://forum.honeyflow.com/u/Jennirogers)\ **Post date:** [February 23, 2018, 3:08pm UTC](https://forum.honeyflow.com/t/mine-doesn-t-work/14197/1 "2018-02-23T15:08:36Z")
I had a professional bee keeper come and check it out. My cels do not line up so the bees are not interested in using them. We have tried over and over to line them up but it doesn’t happen. Has anyone else had this problem. ---
**Author:** ![Dawn\_SD](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.honeyflow.com/dawn_sd/32/15954_2.png) [@Dawn\_SD](https://forum.honeyflow.com/u/Dawn_SD)\ **Post date:** [February 23, 2018, 4:57pm UTC](https://forum.honeyflow.com/t/mine-doesn-t-work/14197/2 "2018-02-23T16:57:12Z")
Can you take a photo? Hopefully it isn’t a fake… 🤔 ---
**Author:** ![Gerald\_Nickel](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.honeyflow.com/gerald_nickel/32/1910_2.png) [@Gerald\_Nickel](https://forum.honeyflow.com/u/Gerald_Nickel)\ **Post date:** [February 23, 2018, 5:07pm UTC](https://forum.honeyflow.com/t/mine-doesn-t-work/14197/3 "2018-02-23T17:07:17Z")
Jenni, Curious ! Did you try operating the Flow-frames with your long metal key ?! Both my sets of Flow-Supers came in the open mode … There are several good videos on the Offical Flow-Hive website. I’d check out these before panic mode. By insert the long key in the top end slot either partly or all the way in n twisting the key down to a vertical position should close the cells. There will be a small gap that you bees 🐝 will fill/seal before they start filling with nectar. After trying to operate several time both closing n opening the issue should correct itself. If not … then contacting Flow might be advised. Oh … take several full size n closer up pix’s n post would be helpful. I’m posting several pix’s of two of my frames in closed n open positions… ![image](https://us1.discourse-cdn.com/flex016/uploads/honeyflow/original/2X/1/195ef14c7d36de1f8a14495e31594be3a732b61c.jpeg) ![image](https://us1.discourse-cdn.com/flex016/uploads/honeyflow/original/2X/d/d035604f111ff642348efdd9570347fd9b61f975.jpeg) ![image](https://us1.discourse-cdn.com/flex016/uploads/honeyflow/original/2X/e/e79a08dbb457cbe70ab0790e31a1ef174544869b.jpeg) ![image](https://us1.discourse-cdn.com/flex016/uploads/honeyflow/original/2X/3/37ec71eef24b674e6c64e31cdadde7a61eef9e8f.jpeg) ![image](https://us1.discourse-cdn.com/flex016/uploads/honeyflow/original/2X/7/70a40eb1f1f781001a124b0a529ea87bdde9fe1e.jpeg) Flow stands behind their product so check out the online videos n try working all your frames a few times. Cheers n good luck, Gerald ---
**Author:** ![Gerald\_Nickel](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.honeyflow.com/gerald_nickel/32/1910_2.png) [@Gerald\_Nickel](https://forum.honeyflow.com/u/Gerald_Nickel)\ **Post date:** [February 24, 2018, 4:10am UTC](https://forum.honeyflow.com/t/mine-doesn-t-work/14197/4 "2018-02-24T04:10:00Z")
Dawn, Oh my … your right … hope she didn’t get one of those cheap non-functioning Chinese fake frames. That would be so bummer. ---
**Author:** ![Jennirogers](https://avatars.discourse-cdn.com/v4/letter/j/e480ec/32.png) [@Jennirogers](https://forum.honeyflow.com/u/Jennirogers)\ **Post date:** [February 24, 2018, 5:00am UTC](https://forum.honeyflow.com/t/mine-doesn-t-work/14197/5 "2018-02-24T05:00:23Z")
No I was one of the original investors I paid for mine over a year before they had them manufactured for sales. ---
**Author:** ![Jennirogers](https://avatars.discourse-cdn.com/v4/letter/j/e480ec/32.png) [@Jennirogers](https://forum.honeyflow.com/u/Jennirogers)\ **Post date:** [February 24, 2018, 5:01am UTC](https://forum.honeyflow.com/t/mine-doesn-t-work/14197/6 "2018-02-24T05:01:12Z")
I will take a picture in a few days have basketball and birthday parties this weekend. ---
**Author:** ![AdamMaskew](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.honeyflow.com/adammaskew/32/16818_2.png) [@AdamMaskew](https://forum.honeyflow.com/u/AdamMaskew)\ **Post date:** [February 24, 2018, 7:16am UTC](https://forum.honeyflow.com/t/mine-doesn-t-work/14197/7 "2018-02-24T07:16:54Z")
Even when in the “closed” position there is a gap through the “centre” of the cell. This is what the bees fill out with wax before they can store the nectar. They the “extend” the cell with wax prior to capping. Adam ---
**Author:** ![SnowflakeHoney](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.honeyflow.com/snowflakehoney/32/7036_2.png) [@SnowflakeHoney](https://forum.honeyflow.com/u/SnowflakeHoney)\ **Post date:** [February 24, 2018, 7:35am UTC](https://forum.honeyflow.com/t/mine-doesn-t-work/14197/8 "2018-02-24T07:35:12Z")
@faroe, from memory you’ve previously posted information regarding adjusting the wires and setting the frames… Perhaps that might help here? ---
**Author:** ![Faroe](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.honeyflow.com/faroe/32/11835_2.png) [@Faroe](https://forum.honeyflow.com/u/Faroe)\ **Post date:** [February 24, 2018, 10:32pm UTC](https://forum.honeyflow.com/t/mine-doesn-t-work/14197/9 "2018-02-24T22:32:58Z")
Hi Jenni, Sorry you are having issues with your Flow Frames. I’m not sure in which way they are not lining up - photos would help as the others have mentioned. They do not line up horizontally - they are designed with offset heights to help the caps stay intact when harvesting. They also have little gaps so that the bees can fill them with wax, and this allows the cells to be split. Here is a nice photo which shows what the bees have to do first before the bees can start to fill with honey: ![image](https://us1.discourse-cdn.com/flex016/uploads/honeyflow/original/2X/0/050a3a4f92071556a937dcc93ce9d0a76006aff3.jpg) This topic is good to read to encourage bees to take to the frames: > [@How to encourage bees to fill the Flow Frames](https://forum.honeyflow.com/t/how-to-encourage-bees-to-fill-the-flow-frames/6535): > > Just thought I would share this FAQ in case you have some bees who are not taking to the Flow Frames too quickly. [http://www.honeyflow.com/faqs/why-arent-my-bees-filling-the-flow-frames/p/194](http://www.honeyflow.com/faqs/why-arent-my-bees-filling-the-flow-frames/p/194) Why aren’t my bees filling the Flow™ Frames? In: Frequently Asked Questions There could be many reasons why the bees aren’t filling the Flow™ Frames. The two main things we have found that increase the rate at which bees fill the frames for the first time are: Lots of bees on the Flow Frames. This i… To reset the frames, you can see how to do that here, with info, photos and videos: > **[How to reset a Flow Frame](https://support.honeyflow.com/how-to-reset-a-flow-frame/)** > > It is important that you reset your Flow Frames before adding them to your hive to ensure that they are in the correct position for optimal honey storage. > > It is not uncommon for a few cells to move out of alignment after being transported, which can... ![image](https://us1.discourse-cdn.com/flex016/uploads/honeyflow/original/2X/5/5c9689687451b3ed6371354d2f0bee9aaaadb84c.jpg) ![image](https://us1.discourse-cdn.com/flex016/uploads/honeyflow/original/2X/7/75a900ac46b1ddb7d1aac9c9ae2a583b9fc967b3.jpg) [![](https://us1.discourse-cdn.com/flex016/uploads/honeyflow/original/3X/1/5/15fffe538f89e699654e1c5a2da92dab364cb77b.jpeg "How to make sure your Flow™ Frames are ready for your bees") ](https://www.youtube.com/watch?v=XXY47aWYfBo) [![](https://us1.discourse-cdn.com/flex016/uploads/honeyflow/original/3X/9/4/948d8f8c384342c6888cf1c118a75a93198b4992.jpeg "How to build your Flow Hive: Frames") ](https://www.youtube.com/watch?v=ylblbJzZC_w) Fixing bent/misaligned Flow Frames here: [https://www.honeyflow.com/faqs/all/fixing-bent-misaligned-complete-flow-frame-re-assembly/p/180](https://www.honeyflow.com/faqs/all/fixing-bent-misaligned-complete-flow-frame-re-assembly/p/180) If you have any trouble doing any of the above, just email customer support with some photos and your order number and my colleagues who work in Flow Frame troubleshooting will be able to help you further 🙂 > **[Contact Flow](https://www.honeyflow.com/pages/contact)** > > If you have a question, no matter how big or small, please contact our awesome Customer Support Team using the form on this page. We'll get back to you as soon as possible – you can usually expect a response within 24 hours. While you're waiting –... ---
**Author:** ![Semaphore](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.honeyflow.com/semaphore/32/14994_2.png) [@Semaphore](https://forum.honeyflow.com/u/Semaphore)\ **Post date:** [February 26, 2018, 5:45am UTC](https://forum.honeyflow.com/t/mine-doesn-t-work/14197/10 "2018-02-26T05:45:44Z")
Mine works- all 6 of them.