# Misplaced flow key **URL:** \ **Category:** Equipment\ **Created:** [October 11, 2020, 5:46am UTC](https://forum.honeyflow.com/t/misplaced-flow-key/27882 "2020-10-11T05:46:21Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Esckay](https://avatars.discourse-cdn.com/v4/letter/e/6a8cbe/32.png) [@Esckay](https://forum.honeyflow.com/u/Esckay)\ **Post date:** [October 11, 2020, 5:46am UTC](https://forum.honeyflow.com/t/misplaced-flow-key/27882/1 "2020-10-11T05:46:21Z")
Somehow the key that came with the hive has been out in a special can’t lose that there place And I can’t find it I tried to order a new one for some reason it all US dollars and the price changes s I go through PayPal also I can’t select that I am in Australia in the address nz and canada and some US states are the only options How do I order a replacement? Also do the frames come supplied in the open position is odd if they do I have only just put it on a full existing hive Long story as to why I see bees on the frames but it looks to be in the open position I want to close before they get busy ---
**Author:** ![Dawn\_SD](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.honeyflow.com/dawn_sd/32/15954_2.png) [@Dawn\_SD](https://forum.honeyflow.com/u/Dawn_SD)\ **Post date:** [October 11, 2020, 6:33am UTC](https://forum.honeyflow.com/t/misplaced-flow-key/27882/2 "2020-10-11T06:33:14Z")
> [@Esckay](#): > > How do I order a replacement? I would send an e-mail to [info@honeyflow.com](mailto:info@honeyflow.com) and the team will set you straight. If not, @Freebee2 has your back. 😊 ---
**Author:** ![Peter48](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.honeyflow.com/peter48/32/14625_2.png) [@Peter48](https://forum.honeyflow.com/u/Peter48)\ **Post date:** [October 11, 2020, 6:45am UTC](https://forum.honeyflow.com/t/misplaced-flow-key/27882/3 "2020-10-11T06:45:18Z")
If your on the Scenic Rim (West of Brisbane in the Toowoomba area) then I suspect you somehow got into the Flow US site. On their Aussie site you can see, order and pay for the key. Lost my first and go a replacement quickly and painted it red on the off chance that I put it down and loose it again. I can’t remember the position of the cells now but did find the wires on some of the frames were looser than others. Cheers ---
**Author:** ![busso](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.honeyflow.com/busso/32/16301_2.png) [@busso](https://forum.honeyflow.com/u/busso)\ **Post date:** [October 11, 2020, 8:50am UTC](https://forum.honeyflow.com/t/misplaced-flow-key/27882/4 "2020-10-11T08:50:59Z")
If the caps that fit into the recess where the hive key goes is in place, the frame is closed. You can not fit those caps if the hive is open. ---
**Author:** ![Esckay](https://avatars.discourse-cdn.com/v4/letter/e/6a8cbe/32.png) [@Esckay](https://forum.honeyflow.com/u/Esckay)\ **Post date:** [October 11, 2020, 11:21am UTC](https://forum.honeyflow.com/t/misplaced-flow-key/27882/5 "2020-10-11T11:21:24Z")
The caps are in but the columns don’t look as I expected looking through the side window they look to be at the right heigh but one side further forward than the other. ---
**Author:** ![Esckay](https://avatars.discourse-cdn.com/v4/letter/e/6a8cbe/32.png) [@Esckay](https://forum.honeyflow.com/u/Esckay)\ **Post date:** [October 11, 2020, 11:22am UTC](https://forum.honeyflow.com/t/misplaced-flow-key/27882/6 "2020-10-11T11:22:41Z")
Thanks I shall send them an email ---
**Author:** ![AdamMaskew](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.honeyflow.com/adammaskew/32/16818_2.png) [@AdamMaskew](https://forum.honeyflow.com/u/AdamMaskew)\ **Post date:** [October 11, 2020, 12:02pm UTC](https://forum.honeyflow.com/t/misplaced-flow-key/27882/7 "2020-10-11T12:02:27Z")
This FAQ - “How to reset a flow frame” shows what the look like open or closed. They are set to closed when shipped but some may move in transit. > **[How to reset a Flow Frame](https://support.honeyflow.com/how-to-reset-a-flow-frame/)** > > It is important that you reset your Flow Frames before adding them to your hive to ensure that they are in the correct position for optimal honey storage. It is not uncommon for a few cells to move out of alignment after being transported, which can... ---
**Author:** ![Esckay](https://avatars.discourse-cdn.com/v4/letter/e/6a8cbe/32.png) [@Esckay](https://forum.honeyflow.com/u/Esckay)\ **Post date:** [December 5, 2020, 11:59pm UTC](https://forum.honeyflow.com/t/misplaced-flow-key/27882/8 "2020-12-05T23:59:21Z")
The key arrived and naturally I found the lo ![PXL_20201201_003608081](https://us1.discourse-cdn.com/flex016/uploads/honeyflow/original/3X/d/3/d3b850f82661ce2ce6f2829ae8f8f4207a41ee64.jpeg) st key the next day 😂 Taken 4 days ago ![PXL_20201201_003614238](https://us1.discourse-cdn.com/flex016/uploads/honeyflow/original/3X/2/6/26cf0f9b9c387988d91d29c66e9ed6e3d6da00cc.jpeg) ---
**Author:** ![JeffH](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.honeyflow.com/jeffh/32/7192_2.png) [@JeffH](https://forum.honeyflow.com/u/JeffH)\ **Post date:** [December 6, 2020, 3:01am UTC](https://forum.honeyflow.com/t/misplaced-flow-key/27882/9 "2020-12-06T03:01:20Z")
Losing that key could be a blessing in disguise because I believe working 2 keys is easier than one. ---
**Author:** ![Esckay](https://avatars.discourse-cdn.com/v4/letter/e/6a8cbe/32.png) [@Esckay](https://forum.honeyflow.com/u/Esckay)\ **Post date:** [December 6, 2020, 3:04am UTC](https://forum.honeyflow.com/t/misplaced-flow-key/27882/10 "2020-12-06T03:04:57Z")
Very likely, they are now kept with the hive I won’t be losing them again, well hopefully anyway 😁 ---
**Author:** ![Freebee2](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.honeyflow.com/freebee2/32/18643_2.png) [@Freebee2](https://forum.honeyflow.com/u/Freebee2)\ **Post date:** [December 8, 2020, 12:39am UTC](https://forum.honeyflow.com/t/misplaced-flow-key/27882/11 "2020-12-08T00:39:52Z")
If anyone in Australia is reading this and needs a spare key they can be ordered via this link [https://www.honeyflow.com.au/collections/spare-parts/products/spare-flow-key](https://www.honeyflow.com.au/collections/spare-parts/products/spare-flow-key)