# Order arrived :-) Parts missing etc :-( **URL:** \ **Category:** Purchasing, Shipping, Orders\ **Created:** [December 22, 2015, 8:54pm UTC](https://forum.honeyflow.com/t/order-arrived-parts-missing-etc/4296 "2015-12-22T20:54:04Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![VaBe](https://avatars.discourse-cdn.com/v4/letter/v/8e7dd6/32.png) [@VaBe](https://forum.honeyflow.com/u/VaBe)\ **Post date:** [December 22, 2015, 8:54pm UTC](https://forum.honeyflow.com/t/order-arrived-parts-missing-etc/4296/1 "2015-12-22T20:54:04Z")
Hello, We are very excited about getting started!! The wooden components of our full system arrived today and I wanted to let you know about some issues we seem to have with what arrived. Missing: 8 x comb guides for frames 1 x Flow Key access cover for FLOW SUPER Incorrectly sized: 1 x FLOW SUPER front panel (The front panel included is 13.75" wide and the other ends (of the brood box and flow super are 14" wide) Additionally I tried sending an email about this to the address provided with the shipment. Pics were attached to this email and I tried to send to [founding.supporters@honeyflow.com](mailto:founding.supporters@honeyflow.com). Google responded that the email address was not valid. Please let me know of anyone else has had these issues? Thank you 🙂 ---
**Author:** ![andrea](https://avatars.discourse-cdn.com/v4/letter/a/c37758/32.png) [@andrea](https://forum.honeyflow.com/u/andrea)\ **Post date:** [December 23, 2015, 1:18am UTC](https://forum.honeyflow.com/t/order-arrived-parts-missing-etc/4296/2 "2015-12-23T01:18:59Z")
Please email our customer service team at [info@honeyflow.com](mailto:info@honeyflow.com) and we will respond to you asap. Thanks Dream Flow™ Team [www.honeyflow.com](http://www.honeyflow.com) on Facebook / YouTube / FAQs / Join mailing list ---
**Author:** ![Joughdee](https://avatars.discourse-cdn.com/v4/letter/j/858c86/32.png) [@Joughdee](https://forum.honeyflow.com/u/Joughdee)\ **Post date:** [January 10, 2016, 11:43pm UTC](https://forum.honeyflow.com/t/order-arrived-parts-missing-etc/4296/3 "2016-01-10T23:43:12Z")
I am missing 8x frame bottoms. I emailed the founding supporter address as well as via the contact form on your website. No word back yet. ---
**Author:** ![adagna](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.honeyflow.com/adagna/32/31728_2.png) [@adagna](https://forum.honeyflow.com/u/adagna)\ **Post date:** [January 10, 2016, 11:56pm UTC](https://forum.honeyflow.com/t/order-arrived-parts-missing-etc/4296/4 "2016-01-10T23:56:01Z")
Contact customer support through the Contact page - [http://www.honeyflow.com/contact/p/3](http://www.honeyflow.com/contact/p/3) Or if you are having problems with this - email them here - [info@honeyflow.com](mailto:info@honeyflow.com) include your order number or the email address you used when you first ordered. You can get this by logging into the main site and looking at your orders. [www.honeyflow.com](http://www.honeyflow.com) and click “My Account Login” ---
**Author:** ![Faroe](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.honeyflow.com/faroe/32/11835_2.png) [@Faroe](https://forum.honeyflow.com/u/Faroe)\ **Post date:** [January 11, 2016, 3:18pm UTC](https://forum.honeyflow.com/t/order-arrived-parts-missing-etc/4296/5 "2016-01-11T15:18:42Z")
Can you please PM me which email address you used to send email to us. Just want to double check you emailed us where the green arrow points to, not the search bar? ![](https://us1.discourse-cdn.com/flex016/uploads/honeyflow/original/2X/d/d58c452a318ea26b80b2069b04c9d61cf84f8955.png) ---
**Author:** ![othoney](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.honeyflow.com/othoney/32/134_2.png) [@othoney](https://forum.honeyflow.com/u/othoney)\ **Post date:** [February 14, 2016, 3:30pm UTC](https://forum.honeyflow.com/t/order-arrived-parts-missing-etc/4296/6 "2016-02-14T15:30:01Z")
The first half of my order has arrived, I am still waiting for the second shipment. I am missing the observation window, and the observation cover that goes over the window. It should be in cedar to match the rest of my hive. I too have emailed several times with no response. I am now on a time crunch. I need all parts now. ---
**Author:** ![Faroe](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.honeyflow.com/faroe/32/11835_2.png) [@Faroe](https://forum.honeyflow.com/u/Faroe)\ **Post date:** [February 22, 2016, 7:28pm UTC](https://forum.honeyflow.com/t/order-arrived-parts-missing-etc/4296/7 "2016-02-22T19:28:10Z")
I can see your emails and the spare parts have been ordered for you. Sorry if you did not receive a response letting you know that this had been processed for you. ---
**Author:** ![othoney](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.honeyflow.com/othoney/32/134_2.png) [@othoney](https://forum.honeyflow.com/u/othoney)\ **Post date:** [February 23, 2016, 1:13pm UTC](https://forum.honeyflow.com/t/order-arrived-parts-missing-etc/4296/8 "2016-02-23T13:13:55Z")
Thank you very much! I really appreciate it!