# Replacement part not listed on website

**URL:** <https://forum.honeyflow.com/t/replacement-part-not-listed-on-website/32977>\
**Category:** Purchasing, Shipping, Orders\
**Created:** [May 19, 2022, 11:46am UTC](https://forum.honeyflow.com/t/replacement-part-not-listed-on-website/32977 "2022-05-19T11:46:02Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![sweetnature](https://avatars.discourse-cdn.com/v4/letter/s/da6949/32.png) [@sweetnature](https://forum.honeyflow.com/u/sweetnature)\
**Post date:** [May 19, 2022, 11:46am UTC](https://forum.honeyflow.com/t/replacement-part-not-listed-on-website/32977/1 "2022-05-19T11:46:02Z")

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I bought an 8 frame flow hive in 2016. I have lost the strip with knobs that fits across the caps on the back. I looked in spare parts and did not see it listed. How can I get a replacement?

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**Author:** ![Eva](https://avatars.discourse-cdn.com/v4/letter/e/dbc845/32.png) [@Eva](https://forum.honeyflow.com/u/Eva)\
**Post date:** [May 19, 2022, 12:16pm UTC](https://forum.honeyflow.com/t/replacement-part-not-listed-on-website/32977/2 "2022-05-19T12:16:52Z")

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Hey Francine! Cheers to a fellow 2016 Supporter 😊 I’m tagging @Bianca & @Freebee2 who would direct you best.

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**Author:** ![chau06](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.honeyflow.com/chau06/32/25515_2.png) [@chau06](https://forum.honeyflow.com/u/chau06)\
**Post date:** [May 19, 2022, 12:51pm UTC](https://forum.honeyflow.com/t/replacement-part-not-listed-on-website/32977/3 "2022-05-19T12:51:45Z")

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You can also email flow at [info@honeyflow.com](mailto:info@honeyflow.com) - there are a lot of parts that are replaceable but not listed.

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**Author:** ![Bianca](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.honeyflow.com/bianca/32/23486_2.png) [@Bianca](https://forum.honeyflow.com/u/Bianca)\
**Post date:** [May 20, 2022, 1:12am UTC](https://forum.honeyflow.com/t/replacement-part-not-listed-on-website/32977/4 "2022-05-20T01:12:44Z")

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Yes, please email the customer support team at [info@honeyflow.com](mailto:info@honeyflow.com) and they will take care of you 🙂

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**Author:** ![Shawn\_Sullivan](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.honeyflow.com/shawn_sullivan/32/1213_2.png) [@Shawn\_Sullivan](https://forum.honeyflow.com/u/Shawn_Sullivan)\
**Post date:** [June 24, 2024, 12:42pm UTC](https://forum.honeyflow.com/t/replacement-part-not-listed-on-website/32977/5 "2024-06-24T12:42:21Z")

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I am currently looking for the same part. Did you get a resolution to this issue?

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**Author:** ![KieranPI](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.honeyflow.com/kieranpi/32/14091_2.png) [@KieranPI](https://forum.honeyflow.com/u/KieranPI)\
**Post date:** [June 25, 2024, 5:46am UTC](https://forum.honeyflow.com/t/replacement-part-not-listed-on-website/32977/6 "2024-06-25T05:46:02Z")

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Hi Shawn, Please email [info@honeyflow.com](mailto:info@honeyflow.com) and we can help you with this. –Kieran