I bought one of the original hives and the cedar box hasn’t lasted well. I needed another super and they were out of stock of Arucana so I ordered regretfully cedar . It arrived and I let the wood weather for quite a few weeks (undercover). The joints had bowed so I tried to tap the sides together with my hand. THe side (that has the opening/“door” cut out snapped! Then I had a look at the door/cut out and it had a full side to side crack in it. I put pressure on the crack because I didn’t want to oil it, set it up , have the bees take up residence and then for the thing to break.
And it snapped after about 1 second in my hand. I reported this with photos to Honey Flow team. I glued everything back together so the box could be a box, went ahead with oiling and set up anyway. After being offered a replacement, I said I’d like to wait and only if something went wrong could I have a replacement.
It was then that the support team really weren’t very supportive.
It was no - I can’t have a replacement because I used glue (only because it was broken!) and I should be aware that cedar is normally “fine”.
Then when I got annoyed about that, I was told again that the cedar is just fine and it’s my fault for “hammering” the wood and snapping the cracked door in my hand.
I found that to be such a crappy attitude when I thought I was fairly reasonable to start with. Its not a cheap product and the product was not fit for purpose without repair. Blaming customers and refusing to help is really disappointing and something to be aware of.
I think the description on the site of cedar having “minor defects” is misleading.
I note that there is nowhere online to leave reviews and I can’t help thinking that quality issues and poor after sales support might be the reason.