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Sorry you have had this issue with your Flow Frames. The Flow Frames are designed so that they can be taken apart so they can be modified to fit different sized Supers. However, they shouldn’t come apart unless you want them to.

Cedar and Stu recently inspected a few boxes randomly at Brisbane factory last week and found a few frames with wires that were put on too loosely. The factory has since tightened up the QC procedure. We asked them to go through all stock and check. But it looks like you have got one of the frames with loose wires.

The Flow frame cables can be tightened quite easily. Below are some instructions. We will also make you a video to explain it better.

How to tighten the upper cable

  1. Tie a piece of string/rubber band/tape around the center of the frame horizontally (in same direction as the wires but in the center) to stop the Flow frame falling apart while the wire is removed.
  2. Remove the Flow Key access cap (where the Flow key inserts)
  3. Use a screw driver or blunt knife to lever the wire out of it’s groove under the tool key access cap.
  4. Add twists to the cable to shorten it and slide it over the Flow key access area and click it into place. Make sure it is in the groove under the opening and also clicked into the slots on each side. It should be a bit difficult to slide over but not so difficult that damage is done as you slide the cable over. A screw driver or blunt knife will be needed to lever the wire into the slots.

How to tighten the lower cable

  1. Tie a piece of string/rubber band/tape around the center of the frame horizontally (same direction as the wires but in the center) to stop the Flow frame falling apart while the wire is removed.
  2. Turn the frame upside down and to the opposite corner than the tool access opening.
  3. Use a screw driver or blunt knife to lever the wire off the end of the frame.
  4. Add twists to the cable to shorten it and slide the cable back into position. There are a couple of click points you can use to tighten the wire further. A screw driver or blunt knife will be needed to lever the wire into the slots.

There are also some videos on how to put the frames back together here - http://www.honeyflow.com/about-flow/flow-hive-assembly-modifications/p/142

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