Sorry to hear that. But that was exactly what I said would happen. DHL has something going with the customs people and when you complain, they start charging storage fees and delay fees and administration fees and imaginary fees and more fees. NEVER EVER will they admit that they could have elected to charge a lesser import fee (I am sure there are more favourable tariffs for bees), but I do not think you have any chance to win.
That was why I warned FLOW that if you live in this area of the world, the only realistic option is to import fakes from China, OK, they are fake, but are prepared to pay 100% import tax, you are forced to do that.
UNLESS you import via the Balikbayan box. And I hoped that Flow would pick this up, they did not.
HINT-1: My friends took the original boxes apart and repacked everything in 2 Balikbayan Boxes and they has space enough to add delicious Australian goodies and quite a lot of tools which I appreciated also very much.
HINT-2: There is a carpenter here who makes great boxes for me out of high quality wood (narra), so next time, I would only order the plastic inserts and not bother with the woodwork, why send heavy wood halfway over the world when you can get it here??? I painted the outsides of the boxes in marine-epoxy-white like I do with all my boxes and treated the roof and the typical Flow parts with the recommended oil. I do not like the way the oiled parts weathers. Next boxes will be full narra again, painted nicely white on the outside. The bees do not seem to mind the marine epoxy paint, they do not like normal enamel paint. So, if you go for plastic only, then the weight of the box is small and you can always add some nice SOLIDTEKNICS cookware and a swag to dampen the shocks.