OK, I am beginning to think this whole thing is a big scam.
I ordered my suit in June, it is now mid-December and still no suit. I am
beginning to wonder if I will even see my FlowHive by the end if December as promised. Are we all just being ripped off or is it just me? What is the big delay. I mean, come on, 6 months for a delivery of a suit? I’ve received other items from all over the world within 2 to 4 weeks. I’m just not buying the whole “customs” excuse anymore. you have my money and I have seen NOTHING for it. I need something to happen soon or I will contact my lawyer and file suit.
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I’m really sorry you are having issues with your orders delivery.
Can you please pm me with your order number or the email address you used when you first ordered and I will be able to look into this for you.
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@Badgerett Laura I can assure you I have my Suit after a slight mix up in sizing, and both my hives and frames - the Team are dealing with more than 26,000 orders - I think they are doing brilliantly - how many start up companies have tried to disperse that many orders from 2 sites in 2 different countries, you would be hard pushed to find a handful if any others
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Yes Laura, Valli is right. Try to chillax and be patient. These guys are actually doing really well considering what a huge and unexpected success the campaign was.
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I can understand your frustration I’ve emailed a few questions never got responses the last us what my order due Dec 15th now says queued not shipped.
I understand manufacturing and challenges but unsure how we’ve gone from orders going out earlier than expected to now tbose in Dec being delayed (unless there is a supplier issue) otherwise the process should be set.
I am hoping they send something out explaining but still they had more than expected orders and are working hard. Also new to corporate issues thus knowing just saying you will be late needs to be changed to what it means. As a lot of folks will have big holes under their Christmas trees.
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NewB, at least yours says queued, my order for the same ship date have not even updated to queued.
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Yeah - something probably happened with the delivery. Mine got sent to my old house (I moved), but I got in touch with the flow team and they sorted it out and sent me a new one - which definitely arrived… so as much as you can believe another voice on the internet… it’s not a scam 
I also understand your frustration (we all have those days), but this is one of those situations where you shouldn’t assume malice… just trying to cope with an overwhelming number of orders being sent all over the world. Some of them will inevitably fall through the cracks 
The fact that the majority of orders have arrived on time is a remarkable feat of effort - given the usual production delays that happen with kickstarter projects.
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I forgot to mention you can login to your account at any time to check your order and change shipping details, add a phone number, make sure your bee suit size is entered, pay shipping, etc - https://www.honeyflow.com/user - just use the email address you used when you first ordered.
I thought I would get mine early too but to not getting it before xmas is a big disappointment.
Valli did you get yours early?
Badgerett, how long have you been waiting? Ive been waiting since 12 April 8 months.
Did it give you an estimated delivery date?
@Markmax0 I was the 31st person to order February within the first hour. I was there at the off so was in very early. Mine arrived late September slated for early September but they were changing the SBB so there was a slight delay.
I ordered on March 11th and mine has not shipped either.
Sorry if there is any confusion in regards to shipping dates. December was an estimated shipping date. This is the best we could do as a crowd funded company, before production had started.
As a crowd funded project - we had to set-up everything from scratch.
People who have received their orders already, literally ordered in the first day - February 22nd, 2015. In the first day of our crowd funding campaign Feb 22- Feb 23 we had around 5,000 orders.
Within the first 5 minutes of our campaign we had already reached our crowd funding goal. We then had to extend our estimated shipping dates and increase the number of perks/products we had for sale.
We really appreciate everybody’s support - it has allowed us to launch an innovative invention with the support of people, not multi-national companies, excess loans, etc.
You have helped create a world wide interest in bees, and bee keeping. We look after them, and they look after us
Please remember the dates listed were always estimated shipping dates - we are working on a first order, first ship basis. We are processing +30,000 orders.
We sold out of of our June, September, November, December and now February estimated shipping dates, the next expected shipping date is March 2016.
We worked with our manufacturers to improve quality control, and improve the boxes after we received customer feedback. We also added a screened bottom board as a bonus for our customers who bought a complete Flow Hive. We launched our Australian website and production in Australia for all our Australian supporters - due to all the feedback we received.
We have been doing the best we can to maintain a high-quality product, while also keeping production speed as fast as we can.
We are using sustainable sourced wood, and the highest quality components for all our Flow frames, and Flow Boxes. We are not compromising on quality for speed - and we hope our customer will appreciate this, even if there may be some slight delays in getting everything exactly as we want it - the best it can be.
We have also been processing upgrade requests, changes to orders, downgrades, adding more purchases to their orders, address changes, name changes, finding lost customers who didn’t enter their email address correctly, customers who selected no perk instead of a perk, etc., etc.
If you have not received your product yet, please be patient, you may be number 20,001 in the line (for example). You can login to check the status of your order at any time here - https://www.honeyflow.com/user (just use the email address you used when you first ordered).
You can then check if your address is correct, and change if necessary. You can add a phone number - so you can be contacted by DHL in regards to your delivery.
You can also pay shipping if you haven’t already.
If your order has shipped or is queued and your shipping address is not correct - you cannot change your shipping address on file. You can contact DHL directly once you receive your tracking information - and give them your updated shipping address.
If for some reason you can’t login or have any queries, you can contact customer support here - http://www.honeyflow.com/contact/p/3 - Please include your order number, the email address you used when you first ordered, and your full name - this will allow us to find you in our system the most efficiently, and help you with your query.
If you login to your account and see “queued” - this means we have sent your order off to our factories to be processed and shipped. As soon as they ship you will receive an email with tracking info - and you can then contact DHL directly in regards to your order - and track your order delivery online through their website.
If your expected delivery date was December and you have paid shipping, but it it not queued, please be patient. As soon as one lot of orders is processed and shipped, we will then send of our next orders to be processed - in order of purchase date.
There seems to be some confusion around the date 15 December as a delivery date - we had it listed as December 15 - meaning December 2015. Sorry for any confusion.
For customers who purchased any Flow products with the intention of giving it as a Christmas present we have created a special Flow Christmas card which you can find here - http://www.honeyflow.com/gift-cards/p/161
Again, we are really sorry if there has been any confusion around estimated delivery dates and appreciate your patience while we work as fast as we can to get your Flow products to you.
We sincerely appreciate everyone’s support in helping create a better world full of beeeeeautiful beeeeeees 
:
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Thank you for the explanation it does help to keep up with what issues your having,
My estimated delivery date was December 15th if, there’s a delay could you please give me a realistic date please kind regards Mark.
From above what I wrote above - [quote=“Faroe, post:15, topic:4176”]
There seems to be some confusion around the date 15 December as a delivery date - we had it listed as December 15 - meaning December 2015. Sorry for any confusion.
[/quote]
I’m sorry I can’t give you an exact date as said above. If I get an update on shipping dates I will let you know.
I find the information that your putting out very vague. You should know how many orders you’ve processed,
how many you’ve still got from the early bird campaign, how far you are behind with the delivery dates.
If your unable to let customers know this its rather worrying.
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It’s too bad that Comcast, AT&T, and Microsoft aren’t held to this same level of scrutiny and expectation… 
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I agree very vague and its different depending on who you talk to. I agree that they should be able to at least give you some kind of more substantial answer as to timeframe. AT&T, Comcast, and Microsoft don’t get their money up front either.
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