Sorry if there is any confusion in regards to shipping dates. December was an estimated shipping date. This is the best we could do as a crowd funded company, before production had started.
As a crowd funded project - we had to set-up everything from scratch.
People who have received their orders already, literally ordered in the first day - February 22nd, 2015. In the first day of our crowd funding campaign Feb 22- Feb 23 we had around 5,000 orders.
Within the first 5 minutes of our campaign we had already reached our crowd funding goal. We then had to extend our estimated shipping dates and increase the number of perks/products we had for sale.
We really appreciate everybody’s support - it has allowed us to launch an innovative invention with the support of people, not multi-national companies, excess loans, etc.
You have helped create a world wide interest in bees, and bee keeping. We look after them, and they look after us 
Please remember the dates listed were always estimated shipping dates - we are working on a first order, first ship basis. We are processing +30,000 orders.
We sold out of of our June, September, November, December and now February estimated shipping dates, the next expected shipping date is March 2016.
We worked with our manufacturers to improve quality control, and improve the boxes after we received customer feedback. We also added a screened bottom board as a bonus for our customers who bought a complete Flow Hive. We launched our Australian website and production in Australia for all our Australian supporters - due to all the feedback we received.
We have been doing the best we can to maintain a high-quality product, while also keeping production speed as fast as we can.
We are using sustainable sourced wood, and the highest quality components for all our Flow frames, and Flow Boxes. We are not compromising on quality for speed - and we hope our customer will appreciate this, even if there may be some slight delays in getting everything exactly as we want it - the best it can be.
We have also been processing upgrade requests, changes to orders, downgrades, adding more purchases to their orders, address changes, name changes, finding lost customers who didn’t enter their email address correctly, customers who selected no perk instead of a perk, etc., etc.
If you have not received your product yet, please be patient, you may be number 20,001 in the line (for example). You can login to check the status of your order at any time here - https://www.honeyflow.com/user (just use the email address you used when you first ordered).
You can then check if your address is correct, and change if necessary. You can add a phone number - so you can be contacted by DHL in regards to your delivery.
You can also pay shipping if you haven’t already.
If your order has shipped or is queued and your shipping address is not correct - you cannot change your shipping address on file. You can contact DHL directly once you receive your tracking information - and give them your updated shipping address.
If for some reason you can’t login or have any queries, you can contact customer support here - http://www.honeyflow.com/contact/p/3 - Please include your order number, the email address you used when you first ordered, and your full name - this will allow us to find you in our system the most efficiently, and help you with your query.
If you login to your account and see “queued” - this means we have sent your order off to our factories to be processed and shipped. As soon as they ship you will receive an email with tracking info - and you can then contact DHL directly in regards to your order - and track your order delivery online through their website.
If your expected delivery date was December and you have paid shipping, but it it not queued, please be patient. As soon as one lot of orders is processed and shipped, we will then send of our next orders to be processed - in order of purchase date.
There seems to be some confusion around the date 15 December as a delivery date - we had it listed as December 15 - meaning December 2015. Sorry for any confusion.
For customers who purchased any Flow products with the intention of giving it as a Christmas present we have created a special Flow Christmas card which you can find here - http://www.honeyflow.com/gift-cards/p/161
Again, we are really sorry if there has been any confusion around estimated delivery dates and appreciate your patience while we work as fast as we can to get your Flow products to you.
We sincerely appreciate everyone’s support in helping create a better world full of beeeeeautiful beeeeeees 
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