I ran into a snag as I was getting ready to put out my Flow hives out today. Per the instructions, I reset my frames for first time use by inserting the key into the top slot and turning it 90 degrees. The problem is that I can’t withdraw the key and go on to the next frame. Thinking it was just that one frame, I tried others, but the outcome was the same. I watched the instructional video, it’s pretty straightforward, but I can’t figure out why this is happening. This is one of the earlier production units, but I don’t think it’s a quality issue. Has anyone experienced the same issue and/or have any ideas of how to work through this?
Also, it doesn’t show in the video, but for the first time out, I assume the tube is kept in the unit at all times?