Firstly I would like to say thank you very much for sharing your experience of using multiple Flow Hives with us.
I am sorry to hear that this issue has been bothering you for some time, and it’s important to us that we have the opportunity to respond to your concerns. We do genuinely appreciate customer feedback and are grateful that you have reached out in regard to this.
I can understand your frustration around the interchangeability of the hives, and I would like to acknowledge how much it means that despite this you have continued to support us by using Flow Hives in your apiary.
It is unfortunate that some of our timber products are not interchangeable, this is the result of many factors, mostly as a consequence of using different manufacturers and timber availability.
You are correct in that you will find the Flow Hive 2 roof cannot be used with our original Flow Hives as it has a different key access cover and design. The Flow Hive 2 is our first foray into in-house timber manufacturing and we do hope that we can now address issues such as sizing for all future products.
We do apologise if this causes any inconveniences, however, given the complexities of the design and manufacturing process it was found to be essential in order to improve and advance the design of the Flow Hive.
I really hope this information helps to answer some of your own concerns, and any others in this thread. Please know that we are here to help, and really value your experience with us. We are always hoping to improve our products and service and take our customers feedback very seriously.
Thank you again for reaching out to us, and please feel free to continue this conversation by contacting us on email@example.com. Wishing you a lovely day.