Honeyflow.com | FAQ's | Community |

How to pay for shipping?


#1

I have emailed twice and the response time is slow. I have paid for my order, but there is a $106 shipping charge, which I am happy to pay. BUT I am unable to find a way to pay it. If I go to “shop” I have to buy something. When I go to My Order page, nothing I click on will allow me to “pay shipping” SO my hives that were to ship in December, will not ship until I pay for shipping, but the directions I was given to pay STILL does not allow me to PAY SHIPPING. You need to have something in the “shop” that allows one to pay shipping cost without buying something.


#2

Suggest you try sending an email to info@honeyflow.com, if you haven’t used that one before, as the company staff monitor that address. @Faroe and @JedT will hopefully see the issue and help you out.

:slightly_smiling:


#3

We are really sorry about the problems you are having.
So are you unable to pay for shipping if you log into your account at https://www.honeyflow.com/user ?
Let me know and we will make sure we sort it out for you.
Again sorry about any difficulties.


#4

That is correct. Nothing I click on will allow me to pay from My Order page and there is no option on the shop page to just pay for shipping.


#5

We are really sorry about the confusion, and if anyone told you you needed to pay for shipping.
I just checked your order… your shipping is all paid and your order is queued for dispatch - It look as though you had paid for shipping when you purchased via indiegogo.
So sorry for the confusion.


#6

Thank you!! I thought I had paid for shipping when I ordered, but the person I asked via email said I had not, so that is why I was trying to pay for it.
Thank you for being so prompt in getting this straighten out! I am very grateful.