While I can understand the ‘growing pains’ this operation has entailed, there are some BASIC shipping issues that FLOW needs to address with their manufacturers.
Our FLOW hive boxes arrived this week,
AND THERE IS NO MATERIALS LIST in the box.
It is just a box full of wooden pieces.
NO INSTRUCTIONS, and
NO MATERIALS LIST!
WHAT is that box supposed to contain?
WHAT are all those pieces parts?
While we are not noobs, and are familiar enough with hives and Langstroths to figure it out, MANY of FLOW’s customers may not be.
At the VERY LEAST, FLOW needs to get a PACKING MATERIALS LIST up here online, so that people can check their shipment with a list of what should be in the box.
This is beyond amateur. This is crossing into lazy and negligent.
Perhaps FLOW needs to be better in contact with their manufacturer, because QUALITY is starting to come into question, when it can’t even be packed properly…
And YES, FLOW. We are your SUPPORTERS, and we know that over 12 MILLION DOLLARS can afford you someone to better handle simple details like a PACKING MATERIALS LIST…it’s a simple piece of paper, listing everything in the box…NOT that complicated, and it should be the LAST THING before the box is sealed.