Has anyone else had their shipment returned to the warehouse because DHL for some reason couldn’t find your house?
I ordered the “Flow Light” at the early bird time/price, with expected delivery for September 2015. September came and went, and there was no sign of my order. I emailed customer service on October 16, and within two days received an email back stating that the shipment had been returned to the warehouse, and could I please confirm my shipping address and phone number. I have had no change in address and packages are regularly delivered to my home (UPS, FedEx, Purolator), so I don’t understand why DHL was not able to make the delivery.
On October 19, the customer service rep assured me that the order will be resent as soon as possible.
I emailed again on October 29 looking for an update, and have received no response since. I came to the forum to see if anyone else was having shipping/delivery issues, and saw that people can login and check their order status. I’ve done so, and see Order Status: Paid, Not Shipped, as well as a note about the item being returned…no dates are listed with the note about the return to warehouse.
Is there anyone else who was supposed to have their order for September 2015 that’s still waiting? I understand that this is a startup company, however I am just a little bit miffed at the lack of response from customer service given that they’ve responded so quickly in the past.