For anyone having issues with a SPECIFIC order; Please go to the main Flow Hive page and log into your account there. Thru that platform you can contact the people who actually are handling issues. Posting here will get you sympathy and instructions to contact the team thru your account. It won’t get your issue fixed.
https://www.honeyflow.com/user
No one is being left in the lurch but there are a LOT of customers for a new business to be handling, all at once, in the ramp up period. Follow the link and click on ‘My Orders’. Make sure all of the information there is correct and current. Then go to either ‘Contact’ or the chat window and ask about your problem. That will start the ball rolling the right direction!
Remember when you signed on for the Indigogo campaign you signed up for the craziness that ensues once the campaign is funded. It’s not like placing an order with Lands End! Patience will be rewarded ; -)