You guys are in good company. They will come, but it’s taking time. If you have an actual problem, say, you got a tracking number and it says ‘delivered’ but you don’t have it, or you received a package damaged during shipping or missing something from the packing list then you should go to this post and follow the instructions you find there;
Everyone should keep in mind that a delivery of the wooden hive parts is not incomplete if you do not also have the plastic flow frames. These items are being manufactured on different continents, and shipped thru different systems and arriving at different times. Mine came 2 months apart.
If there are problems with your order follow the directions in the link above. Keep in mind that you are prolly leaving messages that are crossing the date line, so if the weekend interferes it might be 3 days before someone even sees you email.
If you do not get a response within the week then I would resend. Make sure you include the email your used WHEN YOU ORDERED. That seems to be how they track things the most effectively.